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Very Important Next Steps

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• We'll review your quote and get back to you with any additional questions or concerns.

• You will also receive an email from Printavo, our order management software.  We strongly advise adding "messages@messages.printavo.com" to your email white list to avoid delays due to emails going unseen in your junk/spam folder. This will allow you access to your customer portal.  From here, you can view all your quotes, invoices and order statuses. Please bookmark this page and use this portal to monitor your order statuses instead of calling or emailing.  Due dates are listed on the quote/invoice.

• If you are a new customer as of April 2025, you'll receive an email asking to review our policies and sign our artwork release.  These must be signed before we can move forward with your order. If you ordered since April 2025, we already have this info on file and you won't need to complete it again.

• We'll send a quote from Printavo (our backend software). Please review it thoroughly. If everything is correct, click "approve". If there are any issues, click "decline" and describe the issues in detail. Now is the time to make any changes. Changes cannot be made once the order is paid and has been placed into production. Verbal approvals are not accepted...approvals must come through the Printavo quoting system so everything is properly tracked.

• Once approved, we'll send a link to pay online via Square. Once paid, your item will move into production. Delays in payment will result in delays in production, which can result in missed deadlines that are not our fault. Concessions will not be made if you miss a payment deadline and therefore, we miss a production deadline.  We strongly advise adding "messenger@messaging.squareup.com" to your email white list to avoid delays due to emails going unseen in your junk/spam folder.